„A comprehensive warranty and a reliable maintenance service secure your trouble-free workflow.“

Every enterprise depends on fully functioning and reliable systems. Minor failures and defects often lead to a huge slowdown in the workflow, which in turn entails costs and a large amount of lost time. That is why it is essential to ensure a strategy is in place for such cases and to have fast solutions on hand. With Green IT Solution GmbH’s comprehensive warranties and tailored maintenance contracts, you can ensure that your everyday routine runs reliably and trouble-free.

Tailor-made maintenance

We will assume responsibility for the maintenance of your system at attractive conditions and with a maintenance concept tailored exactly to your needs so that you can not only save costs in the long term but also extend the useful lifetime of your hardware. Simply contact us to discuss your own personal solution. Please report your warranty claim to us using our online RMA form to ensure fast, uncomplicated handling.

Warranty included

Because we have every confidence in the reliability of our products, the quality of our services and the capability of our staff, we are able to offer you much more than the usual warranties available in the industry. At Green IT Solution GmbH, you will be given:

 1 year on new equipment
 10 years on used equipment
 Uncomplicated handling of RMAs

Flexible maintenance

We will place the maintenance of your existing system in the hands of our capable staff and partners. When buying equipment, you can choose between conventional maintenance from the manufacturers or an individual solution tailored to your needs.

 Also applies to existing systems
 Flexible contract durations
 Performed by the manufacturer
or Green IT Solution

Individual solutions

Rather than offer you standardised maintenance contracts, we will consult with you to work out an individual solution. We have a lot of different options (e.g. internal maintenance depot, response time, etc.) that we would like to inform you about.

 Contracts to suit your specific needs
 Optimised maintenance options
 Online service tickets

Please use the RMA form for returns connected with warranty claims. Please use the contact form for communication regarding maintenance work.

PROCEDURE FOR WARRANTY CLAIMS

If you have made a warranty claim using the RMA form, we will get to work straightaway to make sure that a new device is delivered within a very short time. The normal procedure is as follows:

COMPLETING THE RMA FORM

When you have noticed a problem with one of your products, first identify its serial number and then complete the RMA form on the website. This will be promptly processed by one of our staff.

MAKING CONTACT

After receiving your form, our employees will contact you right away to discuss the logistics procedure, whereby your only job is to prepare the return delivery. We will support you with collection and transport.

INSPECTION AND REPLACEMENT

Once the device arrives at our workshop, we will inspect it to determine what is wrong and replace it with a new device of the same model. In particularly urgent cases, the defective hardware may be replaced before the inspection.

DELIVERIES

We will send you the new device suitably packed as quickly as possible.

Stefan Winklhofer ist bei der Green IT Solution GmbH für den Vertrieb und das Marketing zuständig.

We give you telephone support!

Simply get in touch. Stefan Winklhofer from the Green IT Solution sales team is available on +49 89 215 48 07 90. If you would prefer to write to us, please use our contact form.